Finding a Member’s Feedback

Before you bid on an item please check the stocklot seller’s Feedback Profile to view their Feedback ratings and comments. Stocklot Sellers may also want to view a buyer’s Feedback Profile to see how reliable the stocklot buyer has been in the past.

To check the Feedback Profile for a particular member, click the Feedback Score next to the member’s User ID.

Usually, a high Feedback Score and percentage is a good sign, but reviewing the member’s Feedback Profile can give you a more complete picture of the member’s trading experience

FEEDBACK – HOW DOES IT WORK?

Whenever you buy or sell something, we ask you leave Feedback about the transaction that reflects your experience with the buyer or seller. At the same time, we ask your trading partner to leave Feedback about you as well.

Over time, members of the Stocks2Bid community develop a Feedback Profile, or reputation, based on the comments and ratings left by other members. The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in brackets next to a member’s user ID and it’s also located at the top of the member’s Feedback Profile.

How are Feedback Scores calculated?

For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Buyers can leave a positive, negative, or a neutral rating, plus a short comment. Stocklot Sellers can leave a positive rating and a short comment.

These ratings are used to determine Feedback Scores. In most cases, members receive:

• +1 point for each positive rating
• No points for each neutral rating
• -1 point for each negative rating

Why leave Feedback?

Leaving honest comments gives members a good idea of what to expect when dealing with other members. Leaving Feedback is also a way to increase the goodwill of the Stocks2Bid community by expressing your appreciation for a job well done. Finally, if you are a buyer, you can help spread the word about a seller you like, and if you are a seller, you can help recognize and reward loyal customers, which encourages them to buy from you again.

Should I leave neutral or negative Feedback for a seller?

Feedback comments become a permanent part of a seller’s record. If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback. Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the Feedback request.

Points to remember

Only registered members can leave Feedback. Buyers must wait at least seven days before leaving a negative or neutral Feedback.

In some situations, we can remove Feedback.

When a member is suspended, Stocks2Bid.com will remove any neutral or negative Feedback left by that member.

This entry was posted on Tuesday, August 10th, 2010 at 6:07 am and is filed under FAQ. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.